Return Policy


Our Return Policy

Your satisfaction is important to us!

We want you to have the best shopping experience ever! If for some reason, you are not completely satisfied with your purchase, you can return your item for a full refund within 14 days.

Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

Please Note:

  • All oversea orders are not refundable.
  • Returned products must be new, unopened, unused and in original condition (sheet masks are not eligible for return once opened).
  • Shipping and handling charges are non-refundable when returned for a refund/exchange.

RETURN PROCESS:

  1. Email us at : info@kattong.com
  2. Please allow 7 business days for your return to be processed. Once your return is processed, you will receive an email confirmation.

All Sale items, Site-wide promotional sales (Black Friday, Cyber Monday, Boxing Day, etc.) are not eligible for return/refund. Special Discount Offers and purchases made during Special Sales Events (including free shipping, birthday/anniversary, pop-up, etc.) are final sale and are not eligible for return/refund. Please check the parameters of the promotion before purchasing.

***We do not accept returns or exchanges on international orders and shipments, including those packages that are shipped to the USA. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs.




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